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Terms

Alfred Travel thank-you offer: terms and conditions

These terms cover two parts of the Alfred Travel thank-you offer:

Part C applies to both.

Part A: 5% discount

A1. Offer. Eligible customers can get 5% off the airfare and hotel components of a package booked through Holiday Heroes from an Alfred itinerary (the Discount).

A2. Who can claim. The Discount is open to people who hold an Alfred account.

A3. Offer period. The Discount applies to bookings made between 1 November 2026 and 1 January 2027. Bookings made outside this period aren't eligible.

A4. How to claim. To claim, open the package Book button in your Alfred itinerary. On the Holiday Heroes checkout, enter the code ALFREDTHANKYOU5 before you pay. The Discount is applied by Holiday Heroes at its checkout, not by Alfred. Alfred doesn't take payment for bookings and can't apply the Discount itself. If the code isn't entered at the time of booking, the Discount can't be applied afterwards.

A5. What the Discount covers. The Discount applies only to the airfare and hotel components of a Holiday Heroes package. It doesn't apply to:

A6. No stacking. The Discount can't be combined with any other discount, promo code, voucher or offer, unless Holiday Heroes allows it at checkout.

A7. Partner terms. Every booking is made with Holiday Heroes and is subject to Holiday Heroes' booking terms, including pricing, availability, changes, cancellations and refunds. Prices shown in Alfred before checkout, including any cost estimate, are estimates, not quotes. The price you pay is the price on the Holiday Heroes checkout.

A8. Refunds and changes. If a discounted booking is changed or cancelled, any refund or credit is calculated under Holiday Heroes' terms. The Discount has no cash value and can't be exchanged for cash.

Part B: "Create and share your trips" competition

B1. Promoter. The promoter is Alfred Travel Tech Pty Ltd (ABN 17 676 016 149), of 4/506 Doncaster Road, Doncaster VIC 3108 (the Promoter). Contact: support@alfredtravel.io.

B2. Nature of the competition and eligibility to win. This is a competition decided on a count of valid saves, not a game of chance. No element of the result is decided by random selection. Ties are resolved by splitting the prize, not by a draw (see B9). To be eligible to win, the entrant's itinerary must be booked through Holiday Heroes and have a Holiday Heroes confirmation number by 11:59 pm on 31 December 2026, Melbourne time (AEDT) (the end of the Competition Period). No other purchase is required to share or enter. The Promoter understands no trade promotion lottery permit or authority is needed because the result isn't decided by chance.

B3. Agreement to terms. By taking part, you agree to these terms. Information on how to take part forms part of these terms.

B4. Who can enter. Entry is open to people who, when they take part:

These people can't enter: employees and contractors of the Promoter; employees and contractors of Holiday Heroes; and the immediate families of any of them.

B5. Competition period. The competition opens at 12:00 am on 1 November 2026 and closes at 11:59 pm on 31 December 2026, Melbourne time (AEDT) (the Competition Period). Only saves made during the Competition Period count.

B6. How to take part. Create a real trip in Alfred, book its flights and hotels through Holiday Heroes (the code ALFREDTHANKYOU5 gives 5% off, see Part A), and share it using Alfred's share link. To be eligible to win, the itinerary must be booked through Holiday Heroes by 11:59 pm on 31 December 2026, Melbourne time (AEDT) (see B2). A real trip is an itinerary you plan in Alfred that finishes building and is saved to your account. Sample or demonstration trips, and trips whose build fails, don't count. Only itineraries created, shared and saved during the Competition Period count. Itineraries created before 12:00 am on 1 November 2026 (Melbourne time) don't count, even if they're shared or saved during the Competition Period.

B7. What counts. A save is counted when a person opens a share link to one of your itineraries during the Competition Period, signs in to their own Alfred account and saves that itinerary into it. Each distinct signed-in Alfred account counts once per itinerary, however many times it opens or saves it. Saves by the entrant, or from any account the entrant holds or controls, don't count. Counts are per itinerary, not added up across an entrant's itineraries. Saves made outside the Competition Period don't count. The count is measured by the Promoter's systems.

B8. Winner. The winner is the eligible (booked) itinerary with the most valid saves during the Competition Period, and the entrant who created and shared it is the winner. If two or more eligible itineraries are tied on the highest count, each tied entrant is a winner (see B9).

B9. Ties. If two or more eligible itineraries are tied on the highest number of valid saves after verification under B10, the A$10,000 prize is split equally among the tied winners. No random selection is used.

B10. Verification and disqualification. Before the prize is awarded, the Promoter may check that the accounts counted towards the leading itineraries are real and active. For example, it may check that an account verified its email address, signed in more than once, and wasn't created in bulk or from the same device as other counted accounts. Accounts that fail these checks won't be counted. The Promoter will also disqualify entrants who breach these terms or tamper with the count, including through fake, automated or duplicate accounts, bots, scripts, or paid or incentivised saves. The Promoter will apply these checks consistently to all leading entrants. Entrants may promote their share links publicly, including on social media, as long as they don't offer payment or other incentives for saves.

B11. Prize. The prize is cashback on a booked trip. The winning itinerary must already be booked (see B2). The Promoter then pays the winner cashback of up to A$10,000 (including GST) towards the amount the winner paid for it. The total prize is capped at A$10,000 across all winners; if there are tied winners, each receives an equal share (see B9). Cashback won't exceed the amount the winner actually paid, and the winner pays any cost above their cashback amount. The winning trip must be booked through Holiday Heroes, and the winner must give the Promoter the Holiday Heroes booking confirmation number as proof of booking. The Promoter will pay the cashback within 7 days after both the winner's account has been verified (see B14) and the Promoter has received the Holiday Heroes booking confirmation number. Cashback is paid by bank transfer to an account in the winner's name.

B12. Prize conditions. The winning trip must have been booked by 11:59 pm on 31 December 2026, Melbourne time (AEDT) (see B2) for cashback to apply. The prize isn't transferable. Any travel booked is subject to the travel providers' own terms and availability, and the Promoter isn't responsible for those bookings.

B13. Notifying and announcing the winner. The winner(s) will be notified by email to the address on their Alfred account and by in-app notification on the day the winner is selected. The winner(s) will be selected and announced on Alfred's Instagram and TikTok accounts, by email and by in-app notification at 1:00 pm on 15 January 2027, Melbourne time (AEDT). Only the winner's first name and country will be published.

B14. Claiming the prize. To claim, the winner must reply within 30 days of the announcement and verify access to the email address and Alfred account they entered with (photo ID isn't required). If the winner can't be contacted, doesn't claim in time or is found ineligible, the prize passes to the entrant whose eligible itinerary has the next-highest valid count or, where there was a tie, is shared equally among the other tied winner(s). The prize is never awarded by a draw.

B15. Tax. The Promoter isn't responsible for any tax implications of winning.

B16. Permits. No permit or authority is held or, in the Promoter's understanding, required, as this is not a game of chance.

Part C: General (applies to Parts A and B)

C1. Privacy. The Promoter collects personal information to run this offer and promotion: to verify eligibility, count saves, contact and announce the winner, and give prize details to travel providers where needed. Personal information is handled under the Promoter's privacy policy at alfredtravel.io/terms.html#privacy, which explains how to access or correct your information and how to complain. If you don't provide the information, you may not be able to take part.

C2. Liability. To the extent permitted by law, the Promoter isn't liable for any loss or damage (including indirect or consequential loss) or personal injury arising from the offer, the promotion or the prize, except liability that can't be excluded by law. This includes loss from: technical failures; lost, late or incomplete entries; and acts or omissions of third parties such as Holiday Heroes or travel providers. Nothing in these terms excludes, restricts or modifies any rights you have under the Australian Consumer Law.

C3. Cancelling or changing the promotion. If an event beyond the Promoter's reasonable control prevents the offer or promotion from running as planned, the Promoter may cancel, suspend, end or change it. Such events include tampering, fraud, technical failure or a partner withdrawing. Any change will be made only as permitted by law and subject to any directions from a relevant authority under applicable permits.

C4. Governing law. These terms are governed by the laws of Victoria, Australia.

C5. Contact. Questions about this offer: support@alfredtravel.io.