Terms and Conditions

Effective Date: 01/01/2025

Welcome to Alfred ("Alfred", "we", "us", "our"). These Terms and Conditions ("Terms") govern your access to and use of the Alfred services ("Services").

By accessing or using our Services, you agree to these Terms in full. Please read them carefully.

1. Acceptance of Terms

By clicking "I agree" or using our Services, you confirm that you have read, understood, and accepted these Terms, including the integrated Privacy Policy and Cookie Policy.

If you do not agree, you must not use Alfred.

2. Eligibility

You must:

  • Be at least 18 years old, or
  • Have your parent or legal guardian's consent if you are under 18 years old.

By using the Services, you warrant that you meet these eligibility requirements.

3. Services Provided

Alfred offers personalised travel itinerary planning based on the details you provide.

Our services include:

  • Suggested flights
  • Recommended hotels
  • Transport and ride-hailing options
  • Restaurant and sightseeing recommendations

Please note: We do not make any travel bookings. You must make your own bookings based on our recommendations.

4. User Obligations

You agree to:

  • Provide complete and accurate information.
  • Use Alfred for lawful purposes only.
  • Maintain the confidentiality of any login or account information.
  • Not interfere with, hack, disrupt, or misuse the Services.

5. Intellectual Property Rights

All content on Alfred (including text, images, graphics, logos, layouts, and software) is owned or licensed by Alfred.

You must not copy, distribute, modify, display, or create derivative works from Alfred's content without our prior written permission.

6. Privacy Policy

We take privacy seriously and handle your information under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

6.1 What Information We Collect

We may collect:

  • Personal details: Name, email address, phone number, age, nationality.
  • Travel details: Destination, dates, hotel preferences, activities of interest.
  • Device data: IP address, browser type, device information.
  • Usage data: Pages visited, actions performed, and time spent on the platform.

6.2 How We Use Your Information

We use your information to:

  • Provide and personalise the Services.
  • Send communications relating to your itinerary or account.
  • Improve, test, and monitor our Services.
  • Comply with legal obligations.

We do not sell or rent your personal information to third parties.

6.3 How We Share Your Information

We may disclose your information:

  • To trusted third-party service providers (such as IT services, email management tools) who are bound by confidentiality obligations.
  • When required by law, regulation, subpoena, or court order.
  • To protect our legal rights or to prevent fraud or security risks.

6.4 Storage and Security

Your data may be stored in Australia or overseas in cloud facilities.

We employ reasonable administrative, physical, and technical security measures to safeguard your personal information. However, no method is completely secure.

6.5 Access and Correction

You may request access to, or correction of, your personal information by contacting us at the details provided below. We will respond within a reasonable time.

7. Third-Party Links

Alfred may provide links to third-party websites (such as airlines, hotels, restaurants).

We do not control these websites and are not responsible for their content, security, or privacy practices. You access them at your own risk.

8. Limitation of Liability

To the maximum extent permitted by law:

  • Alfred excludes all warranties, express or implied, regarding the Services.
  • We are not liable for any loss, damage, or expense arising directly or indirectly from your use of the Services.
  • Where liability cannot be excluded, it is limited to resupplying the Services or paying the cost of resupply.

You acknowledge and accept that itineraries are provided for guidance only and that you are responsible for verifying travel arrangements.

9. Indemnity

You agree to indemnify Alfred against all claims, damages, losses, liabilities, and expenses arising from your use of the Services, breach of these Terms, or violation of any third-party rights.

10. Termination and Suspension

We may suspend or terminate your access to the Services immediately without notice if:

  • You breach these Terms.
  • We suspect fraudulent, abusive, or illegal activity.
  • Required by law or court order.

After termination, you must cease using Alfred immediately.

11. Changes to These Terms

We may update these Terms at any time. Updated versions will be posted online and are effective immediately upon posting.

Your continued use of Alfred after any change constitutes your acceptance of the revised Terms.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of New South Wales, Australia.

You agree to submit to the exclusive jurisdiction of the courts of New South Wales.

13. Contact Us

If you have any questions about these Terms, our Privacy Policy, or Cookie Policy, please contact:

Alfred

Email: support@alfredtravel.io